READ THESE TERMS AND CONDITIONS BEFORE YOU USE OUR SERVICE AND
PRINT A COPY FOR FUTURE REFERENCE.
are not binding on us and a Contract will only come into being
when we send you a confirmation of acceptance of the order and the
following conditions shall be deemed to be incorporated in the
written quotation are valid for 30 days from the date the
quotation is sent to you. Quotations are given on the basis of
your description of the material, the purpose of the translation
and any other instructions. We reserve the right to amend the
quotation if, in our judgement, the description of the source
materials is inaccurate or inadequate.
Contract will be subject to these conditions. All Terms and
Conditions otherwise stipulated by you shall have no effect.
Terms and Conditions may only be varied if agreed in writing from
us. If any of these Conditions is found to be invalid or
unenforceable it shall in no way affect the validity or
enforceability of the remaining Conditions.
Conditions shall be governed by English law and the parties submit
to the exclusive jurisdiction of the English court.
person who is not party to this agreement shall have no right
under the Contracts (Rights of Third Parties) Act 1999 to enforce
any term of this agreement.
listed on this website are in sterling and do not include value
added tax and any other tax or duties.
includes delivery of work to the emailed, facsimile or postal
address in our quotation or letter of confirmation of services by
email, facsimile or first class post.
delivery by other means or time frame, we will charge you for the
cost of the delivery
price also includes typesetting text using Window's Microsoft
word into basic commercial report format. For more complex
typesetting, there is an additional cost, the cost depending on
the complexity of format required. We will state in the quotation
to you additional cost (if any) will be charged for the
typesetting based on the information of the services you require
that you supply to us. If , in our judgement, the information
supplied is inaccurate, we reserve the right to amend our charges
and that work on the order will be suspended until you and us
agreed on the new charges. In such event, we shall not be held
responsible if the original timetable for processing the order
cannot be met.
accept payment in cheque or postal orders. We will need to receive
advance payment (unless agreed otherwise) for the price of the
whole order before we will process your order. We shall not be
responsible for delay in processing your order if it was caused by
delay in receiving your payment.
you incur a cancellation charge, we reserve the right to deduct
the due amount from your advance payment, the balance (if any)
will be refunded back to you within 30 days.
are responsible for giving us the correct delivery address.
shall not be responsible for the late delivery of translations
and/ or materials in the event that you did not give us the
correct delivery address or any specified delivery requirements or
dates for delivery of the Goods or the dates for carrying out the
Services are approximate only and, unless otherwise expressly
stated, time is not of the essence for delivery or performance and
no delay shall entitle you to reject any delivery or performance
or to repudiate the Contract
We will not be liable in any circumstances for the consequences of
any delay in delivery or performance or failure to deliver or
perform if the duration of the delay is not substantial or if the
delay or failure is due to late delivery or performance or
non-delivery or non-performance by suppliers or subcontractors,
shortage of labour, an act of God, fire, inclement or exceptional
weather conditions, industrial action, hostilities, governmental
order or intervention (whether or not having the force of law) or
any other cause whatever beyond our control or of an unexpected or
facsimile or email for the purpose of transmission to you shall,
for the purposes of the Contract, constitute delivery to you. Risk
in the Goods shall pass to you on delivery.
RESPONSIBILITIES AND LIABILITY
Services shall be carried out using reasonable skill and care in
accordance with standards in the industry.
shall use all reasonable skill and care in selecting translators,
proof readers and any other personnel used to process your order.
in respect of death or personal injury resulting from our
negligence, our liability to you in respect of the provision of
the Goods and/or the Services shall be limited as follows:
we shall not be liable for loss of profits, business, contracts,
revenue, damage to your reputation or goodwill, and or any other
indirect or consequential loss or damage whatsoever;
our entire liability to you in respect of the Services shall be
limited to damages; and our entire liability to you in respect of
the Services for damages shall not exceed the price payable to us
by you under the Contract.
RESPONSIBILITIES AND LIABILITY
have the responsibility to ensure that the materials submitted by
you shall not contain anything of an obscene, blasphemous or
libellous nature and shall not infringe the copyright of any other
rights of third parties.
agree, upon demand, to indemnify us (this includes our employees
and sub-contractors), and keep us indemnified from all losses,
damages, injury, costs and expenses of whatever nature suffered by
us to the extend that the same are caused by or related to
materials given to us by you in relation to the provision of the
you subsequently cancel, reduce in scope or frustrate (by you or a
third party relied upon by you) the following cancellation charges
will take into effect:
accepting your work, we will email or fax you a schedule showing
when our translator will start to work on your document. If you
wish to cancel the work, you need to notify us by phone and
confirm by fax or email no later than 4 hours prior to the
scheduled start time of your translation. If we receive your
cancellation within the above stipulated time, we will not levy a
charge for the cancellation.
we receive your cancellation notice after our translator had
started work on your translation, the cancellation charge will be
proportional to how much of the document has been translated at
the point we received your cancellation notice i.e. if we had
already finished the contracted translation work, we will charge
you for the quoted price for that piece of work. A
minimum charge of £25 will be levied if our translator had
already started work on your translation when we received your
we have to levy a cancellation charge, we are happy to provide
evidence of work had been done on your document.
will use your best endeavours to provide us written notification
of any material changes you require to the Services including but
not limited to rescheduling. We reserve the right to charge you
the cancellation fee set out above in the event that we are unable
to accommodate your altered requirements using the resources
initially assigned to provide the Services as set out in our
initial confirmation of those services.
shall be entitled to terminate the Contract immediately by written
notice to you if:
commit a material breach of Contract and, in the case of such
breach that can be remedied, you fail to remedy the issue within 7
days of receipt of written notice specifying the breach and
request to remedy it.
termination of the Contract shall not prejudice any rights or
remedies which may have accrued to either party
we and you will take reasonable precautions in order to ensure
that confidential information remains so.
information means all written or oral information concerning the
business and affairs of the other party or its clients disclosed
in the course of providing the Service unless the disclosed
PROTECTION AND PRIVACY
collect certain data you provide to enable us to identify you
prior to entering into contract for sale and to enable us to
fulfil your order and keep you informed as to the status of your
will not sell or rent personal information to third parties. We
will not disclose personal information to third parties except
when required to do so by law, in response to a valid legal
request by law enforcement or government agencies, or when you
have given your consent whether at registration or some other
time. We may also contact you in response of special offers or
using our website, you consent to the collection and use of
information (including personal information) by as set out in